TWC Association Management
Office Contact: 703-437-5800
The following Questions and Answers may assist you.
LENDERS AND REALTORS
How do I obtain disclosure documents? To obtain disclosure documents, complete the two page request form (see below for printable version) and forward to our office. The cost of document preparation is $250.00 with the following exceptions: Cedar Lakes Recreation Association: These documents must be ordered in conjunction with Christopher at Cedar Lakes and Cedar Lakes Condos with a total for both documents of $400.00. Beacon Hill II: These documents must be ordered in conjunction with Beacon Hill with a total for both documents of $400.00. Forms may be mailed to the address below, faxed to 703-471-6578 or hand delivered. Realtors may complete the request for their clients, however, the client's signature is required for processing. Office hours are: 9-4:30pm M-Thurs & 9-3:00pm on Friday.
TWC Association Management
12110 Sunset Hills Rd., Suite 60
Reston, VA 20191
Processing may take up to 14 days from the date of receipt. We will call when the documents are ready to be picked up. The person receiving the documents must sign for them. If you are unable to come in person, you may send another person or a courier to sign for you provided you first fax a written request giving the name of the person or courier company authorized to sign for the documents. Please fax your request to 703-471-6578.
Please note: Disclosure documents require an inspection of the exterior of the property to certify that any improvements or alterations made to the unit are not in violation of the Association. A representative from the management company may have to enter onto your property to perfom the required inspection. This is completed during the 14-day processing period and TWC does not set up appointments for inspections. If your closing date is within the 14-day processing period, documents may be expedited and available in five days; the expediting fee is $50.00. Please check with the property manager to ensure expediting is available for your property. All dues should be paid before ordering disclosure documents, as unpaid dues will be recorded in the documents. All overpaid dues will be reimbursed at the time of settlement. We do not issue reimbursement checks.
What is the procedure for Condominium and PUD questionnaires?
Questionnaires of more than six questions require a $100.00 fee to process. Questionnaires of more than 30 questions require a fee of $150.00 to process. The form and check must be received together; do not forward checks separately! If less than 6 questions, you may fax to 703-471-6578. (Please do not fax questionnaires that are more than 6 questions. They will not be completed.) Mail or bring the form with check made payable to TWC to:
TWC Association Management
12110 Sunset Hills Rd., Suite 60
Reston, VA 20190
Indicate the name of the community and/or association and the address of the individual property on the form.
Be sure to include directions for return of the questionnaire (fax #; e-mail, etc).
There is a 24-48 hour turnaround time. If you need the questionnaire filled out while you wait, you may opt to pay an additional $25.00. Please call ahead to verify that the manager will be available when you arrive.
How do I obtain dues information?
Fax a request to the TWC office at: 703-471-6578. Information will be faxed back within 24-48 hours. Please include your fax number, homeowner's property address and the homeowner's name on the request.
HOMEOWNERS AND RENTERS
What do I do if my vehicle is towed?
First, contact your local police to ensure that your car was towed and not stolen. If the vehicle was towed, the police will have a report on file.
If the vehicle was towed, contact either Henry's Towing at 703-464-5599 or Battlefield Towing at 703-709-7723. There is a towing fee of about $90.00, charged to the vehicle owner.
Vehicles are towed when:
1. They are stored or have not been driven in weeks and appear stored.
2. They have expired or missing county stickers, license plates, safety inspection stickers or parking tags.
3. They are either inoperable or a safety hazard (flat or missing tires, broken windows or on a jack).
4. They are improperly parked (in someone else's reserved parking space, on common ground, in fire lane or taking up more than one parking space).
5. The vehicle owner is delinquent on their association dues or has not come into compliance with other required payments.
How do I dispose of a large trash item?
For special trash items to be picked up in your area, please call your local trash service.
AAA Trash - 703-818-8222
BFI Trash - 703-560-8866
Waste Management - 703-450-5950
Town of Herndon Public Works - 703-435-6853
American Disposal - 703-368-0500
For specific information on trash pick-up days in your community, please contact your trash company directly or TWC Association Management at 703-437-5800.
What should I do if I want to make some changes to the exterior of my home (fence, deck etc.)?
All exterior changes need to be approved by the board of directors for your homeowner's association. Please fill out an architectural change application form available on your association's website or by contacting the property manager for your association at 703-437-5800. It is important to review your association's architectural guidelines before filing for any architectural changes. You may find a copy of the guidelines in your disclosure packet or you may call 703-437-5800 to speak with your property manager. Architectural reviews usually take up to 45 days however, the time period is property dependent.
How do I arrange for a tree to be cut down?
You will need to speak to a property manager about having any trees removed from your property. For more information, please call 703-437-5800.
What do I need to do when I sell my home?
According to the Virginia Condominium act, section 55-7997 and the Virginia Property Owners Association act, section 55-512, you need to obtain disclosure documents for your property. These are legal documents that disclose all information pertaining to your property to the buyer. (See above)
What is electronic check conversion?
Electronic check conversion uses your check as a source of information- the check number, your account number, and the routing number that identifies your financial institution. This information is used to make a one-time electronic payment from your account-an electronic fund transfer. The check itself is not the method of payment. TWC uses electronic check conversion when association dues payments are received by check in our offices.
How will I know that my check is being used for electronic check conversion?
When you provide your check, you must be given notice that information from your check will be used to make an electronic payment from your account. This notice is required by federal law, the Electronic Fund Transfer Act and the Federal Reserve Board's Regulation E. Notice may be provided in different ways such as posting a sign or giving a written notice.
Can electronic check conversion occur if I mail a check to pay a bill?
Yes. If written notice accompanies your bill telling you that when you mail a check, information from that check will be used to make an electronic payment from your account and you then send a check, you have agreed to electronic check conversion. However, you won't receive a receipt. Your check won't be returned to you with your account statement from your financial institution because the transaction was processed as an electronic fund transfer, not as a check transaction. TWC uses electronic check conversion when association dues payments are received by check in our offices.
Be sure you have enough money in your account when you mail your check, keep records of your payments, and check your account statements from your financial institution to make sure the amounts charged are correct.
What are the differences between electronic check conversion and using my check as payment?
Your electronic transaction may be processed faster than a check. Be sure you have enough money in your account at the time you make the purchase.
You have different consumer rights with an electronic check conversion transaction than when you use your check as payment. For example, with electronic check conversion, you have the right to an investigation by your financial institution when an error occurs.
You have the right to ask your financial institution to investigate any electronic fund transfers from your account that you believe are unauthorized or incorrect.
What if I don't want my check to be used for electronic check conversion?
If you don't want your check to be used for electronic check conversion, you may have to provide another form of payment (for example debit card or credit card).
What should I do if I have a problem with an electronic check conversion transaction?
Always review your regular account statement from your financial institution. You should immediately contact your financial institution if you see a problem. You have 60 days (from the date your statement was sent) to notify the financial institution of the problem. The financial institution may take up to 45 days from the time of your notification to complete its investigation.
Where can I get more information on electronic check conversion?
Contact your financial institution directly.
Where can I file a complaint regarding electronic check conversion?
Federal Trade Commission
Consumer Response Center
600 Pennsylvania Avenue, NW
Washington, DC 20580
877-FTC-HELP
Toll Free: (877-382-4357)
Web Site: www.ftc.gov
Also send a copy of your complaint to:
Board of Governors of the Federal Reserve System
Division of Consumer and Community Affairs
Washington, DC 20551
202-452-3693
www.federalreserve.gov
For information on state laws that may apply to electronic check conversion, contact your state's consumer protection agency or attorney general's office.
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